Refund Policy
We want you to be happy with Dairyvex. Here is exactly how cancellations and refunds work for paid plans.
Last updated: 8 November 2026
1. Free plan
The free plan costs nothing, so there is nothing to refund. You can use it for as long as you like within its limits.
2. 14-day money-back guarantee
When you buy a paid plan for the first time, you can ask for a full refund within 14 days of the date your upgrade was activated, no questions asked. This applies once per organisation.
3. After 14 days
- Paid plans are paid in advance for the period you choose. After the first 14 days, payments are non-refundable for the period already started.
- You can cancel any time. Your plan stays active until the end of the period you paid for, and then returns to the free plan. We do not charge you again unless you choose to renew.
- If you downgrade to a smaller plan, the change takes effect at the end of the current period.
4. When we will refund you in full or in part
- Service problems: if the Service is unavailable or materially broken for a long period because of us, we will credit or refund the affected time, in proportion.
- Billing mistakes: if you were charged twice or the wrong amount, we will correct it and refund the difference.
- Upgrade not activated: if we received your payment but could not activate your plan, we will either activate it or refund you in full.
5. How refunds are paid
Because paid plans are currently settled by bank transfer, refunds are returned to the bank account the payment came from (or another account you verify in writing) within 10 business days of approval. Bank fees charged by your bank on the original transfer are not refundable.
6. How to request a refund
- Email support@dairyvex.com from the address on your account.
- Include your organisation name, the date and amount of the payment, and your bank transfer reference.
- We will confirm the outcome within 3 business days.
7. Account deletion and refunds
Deleting your account does not by itself trigger a refund. If you are within the 14-day window, request your refund first, then delete your account.
8. Changes
We may update this policy for future purchases. Changes never reduce your rights for a payment you have already made.