Your data
Delete your Dairyvex account
You can delete your account and data at any time. Here is how, and exactly what happens.
Option 1: delete it yourself in the app (fastest)
- Mobile app: open Settings, scroll to Account, tap Delete account, enter your password and confirm.
- Web app: sign in at dairyvex.com, open My account, find Delete account, enter your password and confirm.
Deletion is immediate and you are signed out on every device.
Option 2: ask us by email
If you can no longer sign in, email privacy@dairyvex.com from the email address of your account with the subject “Delete my Dairyvex account”. We will confirm your identity and complete the deletion within 30 days.
What is deleted
- Your profile: name, email address, phone number and password hash.
- If you are the only member of your organisation: the organisation and all of its farms, animals, milk, breeding, health, feed, inventory, finance, customer and staff records, photos, assistant conversations, invitations and billing requests.
- Your sign-in codes and your assistant chat history.
What is kept, and for how long
- Encrypted database backups are overwritten within 30 days after deletion.
- Records we are required to keep by law (for example payment records) may be kept for the legal minimum period.
- Records in an organisation that other people still use stay with that organisation, and your name is removed from them. Because those records belong to the farm, not to you, we cannot erase them without the farm’s owner. If you are the only owner of a shared organisation, first make another member an owner or remove the other members.
Changed your mind? Deleting is permanent and cannot be reversed. If you only want to stop using Dairyvex, you can simply sign out; the free plan never expires. See our Privacy Policy and Refund Policy (request any refund before deleting).